How do I reset my password?
Click on Forgot Password on login page and follow the instructions.
How do I delete my account?
Go to Settings > Account > Delete, or contact support for help.
How to create an account and what information is needed?
To create an account, click "Sign Up" and provide your name, email, password, and a profile photo.
How to upload and manage photos?
Go to your profile, click on "Edit Photos", and upload or remove images as desired.
How to edit my profile and keep it up-to-date?
Navigate to "My Profile" and click "Edit" to update your information at any time.
How to change my username or password?
Go to "Account Settings" where you can change your username or reset your password securely.
How to verify my account?
After registration, go to your profile settings and follow the steps for verification, including photo/video upload if required.
How to delete my account?
In your Account Settings, select "Delete Account" and follow the confirmation steps to permanently remove your profile.
How do I find matches based on preferences?
Set your preferences in the search filter and view suggested matches on your dashboard.
How do I send and receive messages?
Open a profile and click "Message" to start chatting. Check your Chat tab for received messages.
What are the rules for messaging?
Please be respectful. Unwanted, offensive, or spammy messages are prohibited and may result in suspension.
How do I block someone who is making me uncomfortable?
Visit their profile and click the "Block" button. You will no longer receive messages from them.
How do I report inappropriate behavior?
Click "Report" on the user’s profile or message, and describe the issue. Our team will review promptly.
What safety measures are in place to protect users?
We use AI moderation, content review, and encryption to keep all users safe.
How do I ensure my personal information is secure?
Never share sensitive information in messages. Our system uses encryption and strong privacy standards.
What should I do if I receive unwanted messages or attention?
Use the "Block" or "Report" features in chat or on user profiles to protect yourself.
How can I be aware of potential scams?
Never send money or share banking details. If something feels off, report the user immediately.
How do I stay safe on my first date?
Meet in a public place, inform a friend about your plans, and never share your home address initially.
What should I do if I'm having trouble logging in?
Check your internet, ensure your credentials are correct, or use "Forgot Password" to reset your login.
What should I do if I'm having trouble seeing matches?
Update your profile, adjust search filters, or contact support if you still face issues.
What should I do if I'm having technical difficulties?
Clear your browser/app cache, try again, or contact our support team.
What are the pricing plans and membership options?
View Membership options on the Membership page for monthly, quarterly, or annual plans with exclusive perks.
What are the terms of service?
Our Terms of Service are available at the bottom of every page and explain your rights and responsibilities.
How do I contact customer support?
Use the "Help & Support" page to browse FAQs or submit a support ticket for personalized help.
Can I change my gender or age?
For privacy and security, you may update your gender/age in your profile settings. Some changes may require admin approval.
How do I change my location?
Enable location services or update your location manually in profile preferences for better match suggestions.
0
